What's new
  • BOTL UPCOMING MAINTENANCE

    Hi Everyone, as mentioned in my introduction post, BOTL needs quite a bit of updating, patching and whatever else I might come across. Over the next few weekends BOTL may be unreachable on occasion as I do migrations or updates, etc. Just be patient - we'll be back! I'll generally try to keep these maintenances until later in the evenings.

B&M Review Cigar Pointe San Antonio

bckelso54

bourbon cigars and poker
Rating - 0%
0   0   0
Joined
Aug 21, 2015
Messages
58
Location
new braunfels
Not sure if this is proper place for this review as I didn't see a B&M thread. I went to a local B&M, Cigar Pointe in San Antonio Texas, this weekend based on friends recommendations. I was so let down and disappointed with my experience. I'm in customer service been in it for 20 plus years and have never been treated this way. So here is my experience.
1) store was very nice clean easy to get to.
2) was greeted when I entered the store
3)went into humidor area decent size and there was a very interesting selection. I am new to the game and there were some I knew and more that I didn't know but looked interesting.
4) owner is out front chatting with his buddy no big deal so far. But after doing quite a few laps around the store I thought he would have asked if ok or if I had any questions. Nope so a few more laps I notice a ad board on wall for Kentucky Fire Cured so I ask him if he has any as I didn't see them. His answer was "god I hope not" Really? I hope not??? What I like is what I like it's not your job to tell me it's crap. It's your job to sell it to me or steer me to something similar I may like. Maybe I wasn't buying them for me but for a friend. So I then ask about the Blind Man's Bluff. Said I hadn't tried one yet but was curious about them as I have heard varying reviews on them. His answer "if they weren't any good would I sell them?" If I wasn't taken aback so much I would have answered well apparently you sold KFC'S so you tell me.
I guess overall I'm upset because I'm in retail customer service myself and I would never think to talk to a customer that way especially a customer I didn't know. And also I thought as BOTL we are a brotherhood to help each other. To steer our friends into new directions of things they may like.
Guess I'll be searching for other B&M's in the area. Keep it smoky brothers.

Sent from my SAMSUNG-SM-G900A using Tapatalk
 
Rating - 100%
7   0   0
Joined
Feb 19, 2015
Messages
532
Location
Tennessee
Go over by the Alamo. There is a cigar shop in the Menger hotel. The manager's name is Stephen. They have a small humidor, but make up for it with customer service. Tell Stephen your new and need some recommendations and he'll hook you up. I was there last year shortly after I started smoking cigars and he was very helpful.
 

bckelso54

bourbon cigars and poker
Rating - 0%
0   0   0
Joined
Aug 21, 2015
Messages
58
Location
new braunfels
Ty for the advice will keep it in mind. There's one at river center mall I want to check out as well.

Sent from my SAMSUNG-SM-G900A using Tapatalk
 
Rating - 100%
16   0   0
Joined
Jun 23, 2015
Messages
185
His parents work there after hours and they are both very nice. But after reading some of his reviews and how he responds to issues people have with his shop I will probably be avoiding there and just going to club humidor


Sent from my iPhone using Tapatalk
 
Top