Funny this should come up. I sent this to all the email addresses I could find for CAO today:
I typically don't do things like this but I was encouraged to do so after some bad experiences with the LX2.
I am a huge fan of CAO cigars. Since I first tried a CX2 I have loved the products CAO puts out such as the America, Italia, Brazilla, MX2, and the Sopranos. I was very excited to get a hold of the LX2 about a month ago. I was told that they were hard to get by the B&Ms I frequent.
The LX2 hit me right out of the gate with good spice and complex flavors. I loved the taste and aroma. There was a problem, however, the cigar came unraveled at the head. I thought this was due to my cut so I just dealt with it. Then the foot started to come unraveled. Within 15 minutes into the cigar it was falling apart on both ends and I smoked it as long as I could until it was just flaring up all on the unraveled parts and then it was just falling all over me. Despite the construction problems I was very impressed with the flavor profile and just dismissed the problems as being an anomaly.
I purchased another one a number of weeks ago and let it sit in my humi for approximately 4 weeks. 70% humidity. I watch it constantly. I smoked it last night in the car on a long trip. Immediately I noticed after clipping the cap that the cigar had a tight, very tight draw. Not just tight, it was plugged. So I cut lower on the cigar hoping to bypass the draw problems. Still had draw problems. I could barely get anything through it and I came to the conclusion that it was unsmokeable after trying for about 30 minutes. Very frustrating. I know that it isn't a terribly expensive cigar but on my budget these cigars are a special treat; not something I can afford every day.
I noticed that both cigars were very tight, which is better than a soft roll. Usually the mark of a good cigar.
I just wanted to let you all know about the construction problems I am seeing with the LX2. I don't know if you have had other complaints but from my discussions on message boards and at local B&Ms I am hearing that this has been happening with these new cigars. This is certainly not something that happens typically with a CAO cigar. I am sure that if it is something with production it can be adjusted.
Thanks for listening. Please forward this to the appropriate personnel.
Thanks,