ciggy
"TommyBoy"
Well after my third attempt I finelly got my cutter from Xikar that somewhat resembles it's on-line photo. My wife baught me this cutter for Christmas but when I openned it, it looked nothing at all like it's photo online. In fact it looked like just plain ol dark carmely wood. No swirls or distinct swirls that attracted me to it in the first place. So I called Xikar and told them the issue and they said send it in for replacement. A month and a half later when they got more stock in, I finelly got my replacement. THIS one was as bad as the first and in fact had a ugly yellow knot in the wood that completely made the cutter look horrible and the wood again was just a plain color. I called Xikar once again and asked them if they had someone to inspect there packages befor they go out and was told they would again do there best for me. I want to make it clear that Xikar was completely friendly and nice over the phone. I understand that all wood grains are different and very rarely do you get what's pictured when it comes to any item pictured. I simply just asked them to try again and if it was something they couldn't get that I understood. This replacement took about two weeks and this time I'm very pleased with what was sent.
In the photo I left the protective film on the metal so you can see the name of the cutter. This might make it look dull in color but once I removed it was very shiny and just beatifull.
Again I want to give a big thank you to Xikar for outstanding customer service. Hope you all like my new cutter!
