Now THAT'S Customer Service!

[Volusianator]

So I have two Otter Boxes, a model#500 and model#3500. The 3500 the smaller one had part of the lid crack off, right where the latch attaches. So I contacted the company via e-mail and got a response back from Natascha within 5 minutes. I wrote again and explained to her exactly what happened and in her next reply (about 30 seconds after I sent my e-mail) I get another reply from her saying she was going to replace my case free o' charge as they have a lifetime warranty, which I didn't know, all she needed was the color of my Otter, my address and phone number. I sent that information to her, and again, within ONE FREAKIN' MINUTE I got another e-mail with delivery confirmation and the box is being shipped TODAY!

Conclusion, folks, no matter what vendor you use, Otter Box is a stand up company and I give them my seal of approval! And their American made!

 

[jmatkins]

Good to hear!

 

[Moro]

That is indeed how costumer service should be!

 

[Hardcore]

It's good to know that they stand behind their product.

 

[uncelnino]

That is refreshing to hear, glad to hear of a company that sticks behind their produuct.

 

[Boppa-Wasch]

That' Great!

 

[njstone]

I have no idea what an Otter Box is...but it's great that they gave you such great customer service!

 

[Volusianator]

A travel case to store your cigars in.

 

[tazbigdog]

Great customer service!