~UPDATE~
Marc from Palio, personally called me yesterday to appologise for the delay (it's been what, one week since I sent back my cutter?)...
He had said that they had a problem with the injection-mold for the cutter (leaving flash) & thought they had corrected & sorted them all. Unfortunately, some had been shipped due to high demand. (Everything is resolved with this now on their end.)
He said he sent a brand new beauty out to me that I will be very pleased with & also included a couple of Esencia cigars to try along with it.
Now that is good customer service...
We had a nice conversation & he let slip that the composite & burlwood versions will be shipping in mid February & that there will be a new version coming out also!!! He wouldn't divulge any more detail though!
Also, he mentioned a brand new product that Palio will be producing... Again, that's all he would give!
He seems like a real good guy & really took care of me.
Marc just turned a customer, into an advocate for his company.
I look forward to getting the package in early next week - If I remember, I'll post a pic!