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The dry cleaners lost my suits

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Nov 27, 2017
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Cleveland
Has anyone ever had dry cleaners lose or damage their clothes? I dropped off a bunch of stuff on Monday to get cleaned before my trip and all the dress shirts were cleaned on time but some how they lost two of my suits and a pair of pants. The lady said it’s happened before and usually it takes a couple weeks but they end up finding the clothes. If they can’t find the clothes at what point are the legally obligated to reimburse me? The woman I was dealing with seemed like she was high on something and said she didn’t know the procedure and would have to talk to the owner.
 
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Oct 30, 2017
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Indiana
I'm sure it's easily possible, as all it takes is for tickets to get mixed up and your stuff put under someone else's name or ticket. I would reach out to the owner/manager though and follow up asap.
 
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