So after owning a pair of Xikar Xi cutters for almost a decade, I sent them back to Xikar because they were starting to dull a bit. I filled out the customer form from them and shipped them off. I then went on vacation for a week and when I got home they were there waiting for me. A brand new pair in the box and everything. I am now a true Xikar customer for life. Cutters, lighters, cases. Xikar is the way to go!
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BOTL UPCOMING MAINTENANCE
Hi Everyone, as mentioned in my introduction post, BOTL needs quite a bit of updating, patching and whatever else I might come across. Over the next few weekends BOTL may be unreachable on occasion as I do migrations or updates, etc. Just be patient - we'll be back! I'll generally try to keep these maintenances until later in the evenings.
Xikar customer service rocks!
- Thread starter Donk
- Start date
I have a triple flame that I will need to send back when I get home. What is the turnaround on the swaps?
My replacement came in just under 2 weeks
Agentskull
BoM Feb 14
I think they try to do an even trade with what's available with the new models
Sent from my HTC One V using Tapatalk 4
Sent from my HTC One V using Tapatalk 4
excellent info guys. thanks
This is good to know. I have a Xikar that I think is dulling a bit, it's about 8 years old. Right now it's my only cutter so I can't send it in yet. I want to get a Cuban Crafters perfect cutter and then I'll probably send out the Xikar. It sounds like Xikar really knows how to build a loyal customer base.
I do not know if they will do a trade like that one. BUT I do know they will let you do a swap for another product of the same value. I just sent back an EXII soft flame and traded it for a Trezo.
I would send an email to rsmith@xikar and ask her if they are able to do that.
Good customer service goes a long ways. I'm not a fan at all of Xikar lighters but I keep purchasing them because when (and we all know that no matter who makes them) they break, Xikar asks no questions and replaces them.
+1 to Xikar for their great customer service.
I for one will be a customer of theirs for life!
+1 to Xikar for their great customer service.
I for one will be a customer of theirs for life!
funkejj
BoM December 09
I sent back three lighters today. I requested they repair one of the as the finish has started to rub off and look really cool. Hope they don't just replace all three. I live close enough that I should have everything back by Monday. They are great with repair/replacements. I have sent back both lighters and cutters but I only use a Palio now as it has yet to break.
about 2 1/2 weeks ago I sent in a few digital hygrometers and a lighter I have issues with, they replaced everything and it arrived today, so another satisfied customer (hopefully the new ones will longer though 
).
On a side note, they changed their digital hygrometers and you no longer calibrate them. Anyone have experience with the new ones yet, are the better or worse?
). On a side note, they changed their digital hygrometers and you no longer calibrate them. Anyone have experience with the new ones yet, are the better or worse?