Panicbound
Dankster
Inside Info, Updates, and News from Tatuaje.
Dear Valued Customers and Friends of Tatuaje,
I wanted to write everyone a quick note and touch on some of the concerns revolving around the Tatuaje Drac and Tatuaje Boris Halloween cigars. Please understand that these are big concerns of ours also and we want to assure everyone there is an easy solution.
First: The cigars were finished months ago but the box maker in Nicaragua was delayed and was not able to finish both the Drac and Boris boxes until right before the release. Unfortunately for us, this is a themed cigar that needed to arrive at the retailers before October 31st. We in no way were trying to rush production just to move product. A Halloween cigar released after October 31st doesn't make much sense. Due to the late production of the boxes, the boxes had very little time to air out the paint smell that comes with any lacquered cigar box. Once the cigars were packed, wrapped in cellophane and shipped to our office in California, the box locked in that smell. The boxes were dry but still contained the smell of fresh paint. The only way to avoid this is let the box sit open for a few weeks before packing the cigars in the box. As long as the cigars are out of the box the smell will dissipate and will not affect the flavor of the cigar.
I recommend to everyone that was able to acquire a box, to open the box first to see if they found a spooky ticket and then to remove the cigars and store them in your humidor. The box should be left out of the humidor for a couple weeks to air out. This smell will go away. I understand that some people want to keep their boxes intact but this is the best way to resolve any questions or concerns about the smell.
Second: A few people have contacted me about broken cigars. This is something that is hard to control due to shipping and the handling of the individual cigars. As far as we know, the cigars did not leave the factory broken in any way but with the delicate nature of the wrapper leaf, it could have been something we missed during the packing stage or something that happened after it left our offices.
I recommend to everyone that was able to acquire cigars, examine your cigars carefully. If you see any cigars that are broken in any way that you believe will be unsmokable, do not cut, light or smoke them. Please contact us immediately by email and we will arrange replacement cigars with the retailer that you purchased the cigars from. We will only replace them as long as the cigars are complete and we will need to receive the damaged cigars before we can replace them. Unfortunately, we are not able to replace cigars that have been cut, lit or smoked.
Thank you again for you loyal brand support and for enjoying our products. We strive to be perfect in every way for our customers and want to apologize to all that may have concerns with this year's release.
Sincerely,
Pete Johnson
Dear Valued Customers and Friends of Tatuaje,
I wanted to write everyone a quick note and touch on some of the concerns revolving around the Tatuaje Drac and Tatuaje Boris Halloween cigars. Please understand that these are big concerns of ours also and we want to assure everyone there is an easy solution.
First: The cigars were finished months ago but the box maker in Nicaragua was delayed and was not able to finish both the Drac and Boris boxes until right before the release. Unfortunately for us, this is a themed cigar that needed to arrive at the retailers before October 31st. We in no way were trying to rush production just to move product. A Halloween cigar released after October 31st doesn't make much sense. Due to the late production of the boxes, the boxes had very little time to air out the paint smell that comes with any lacquered cigar box. Once the cigars were packed, wrapped in cellophane and shipped to our office in California, the box locked in that smell. The boxes were dry but still contained the smell of fresh paint. The only way to avoid this is let the box sit open for a few weeks before packing the cigars in the box. As long as the cigars are out of the box the smell will dissipate and will not affect the flavor of the cigar.
I recommend to everyone that was able to acquire a box, to open the box first to see if they found a spooky ticket and then to remove the cigars and store them in your humidor. The box should be left out of the humidor for a couple weeks to air out. This smell will go away. I understand that some people want to keep their boxes intact but this is the best way to resolve any questions or concerns about the smell.
Second: A few people have contacted me about broken cigars. This is something that is hard to control due to shipping and the handling of the individual cigars. As far as we know, the cigars did not leave the factory broken in any way but with the delicate nature of the wrapper leaf, it could have been something we missed during the packing stage or something that happened after it left our offices.
I recommend to everyone that was able to acquire cigars, examine your cigars carefully. If you see any cigars that are broken in any way that you believe will be unsmokable, do not cut, light or smoke them. Please contact us immediately by email and we will arrange replacement cigars with the retailer that you purchased the cigars from. We will only replace them as long as the cigars are complete and we will need to receive the damaged cigars before we can replace them. Unfortunately, we are not able to replace cigars that have been cut, lit or smoked.
Thank you again for you loyal brand support and for enjoying our products. We strive to be perfect in every way for our customers and want to apologize to all that may have concerns with this year's release.
Sincerely,
Pete Johnson
