I own 2 Xikars 1 of them has been sent back once and the other one has been sent back 3 times. After the third time they sent me a new one. They even sent a can of fuel along with one of them just to make sure I was using good fuel. Xikar has great customer service. With that being said I now own a $4 Ronson and it has worked flawlessly for the year that I have owned it. The Ronson has worked better than either of the Xikars that I own. The new lighter that Xikar sent me is still in the box (never been used). The money I have spent sending the lighters back I could have bought a couple of Ronsons. So if I was to do it all over again it would be a no brainer for me.