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  • BOTL UPCOMING MAINTENANCE

    Hi Everyone, as mentioned in my introduction post, BOTL needs quite a bit of updating, patching and whatever else I might come across. Over the next few weekends BOTL may be unreachable on occasion as I do migrations or updates, etc. Just be patient - we'll be back! I'll generally try to keep these maintenances until later in the evenings.

Customer Service

Jwrussell

April '05 BoM
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Location
Tampa, FL
:cursing: warning:

You know...working in an industry where I have to handle my own customer service...I'm constantly baffled by what passes for it everywhere else.

I just ordered something from Staples online. Had it shipped to my home. Got the confirmation email stating that it was going by UPS and that they wouldn't be leaving it if no one was there to sign without a waiver. Well, I don't like doing those damn waivers...I'm just not trusting when it comes to that crap. So I send an email right back asking them to change the address to my work address. All of this within an hour of placing the order.

What response did I get?

Your order is being shipped by a UPS courier. Unfortunately, we are
unable to change the delivery location once UPS is out delivering the merchandise.
with more boilerplate to include the damn waiver I already said I wasn't F'ing signing.

They seriously want me to believe that my order is already on a UPS truck? Somebody check my back for me...the "I'm a clueless MORON" sticker must be back there, because I can't see it...

:closedmou :angerhead
 
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Dec 13, 2004
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Location
TX
Too late to cancel the order? Might be easier to re-order with your business address.
 
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