When it comes to customer service i have to give drew estate some serious props! I e-mailed them through their site about a month ago about a questionable box of flying pigs. I had purchased the box ( my 4th one ) and after a month or so in the humidor i sparked one up. Very bitter and tunneled like you wouldn't believe. This happened with the following 6 or 7 cigars over a period of time. Finally i said " something is just not right". I cut one open and found some very dark and stale looking leaf in the middle so I e-mailed them to see whats up. Well john brooke from Public & Media Relations got back to me and with hardly any questions asked offered to send me some cigars to make up for it. he was sorry to say that they had absolutely no flying pigs left ( which i understood completely ) but said he would send me something else. He was also very friendly and kept in touch with me until i got my cigars. Well today my friends i got this...A WHOLE box of Liga privada #9 corona dobles ( 7 x 52 ) !! I had no idea this is what they meant by compensation! amazing. Thank you very much to drew estate. I was a loyal customer before and it's things like this that will make me buy and support their product forever!
Drew Estate Props!!
- Thread starter LiLo
- Start date
That's top notch customer service. Doesn't surprise me coming from them though.
BrandonJ
I <3 Eric.
That is amazing! WTG DE.
I did the same thing once with Fuente on a box of power rangers, about 60% of them were dog rockets, I saved most of sticks 1/4th smoked/tunneled for proof.
They told me to pretty much eat shit... LOL
I did the same thing once with Fuente on a box of power rangers, about 60% of them were dog rockets, I saved most of sticks 1/4th smoked/tunneled for proof.
They told me to pretty much eat shit... LOL
SkinsFanLarry
Craft Beer Addict!
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Steve, glad to hear it my friend, and the fact that they made it right does not surprise me in the least!
"I did the same thing once with Fuente on a box of power rangers, about 60% of them were dog rockets, I saved most of sticks 1/4th smoked/tunneled for proof."
"They told me to pretty much eat shit... LOL"
Sorry to hear that Brandon, but to be honest with you it doesn't surprise me in the least!
"I did the same thing once with Fuente on a box of power rangers, about 60% of them were dog rockets, I saved most of sticks 1/4th smoked/tunneled for proof."
"They told me to pretty much eat shit... LOL"
Sorry to hear that Brandon, but to be honest with you it doesn't surprise me in the least!
Nothing surprises Larry! lol
whodeeni
the Cigar "Gangsta" ;0(
SkinsFanLarry
Craft Beer Addict!
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Danny when you get to be my age if you haven't done it yet, at least several times, it ain't gonna happen! :grin:
John Brooke
