So I bought the Pete Johnson Sampler off of Cigar Monster when they ran the special. It had 5 sticks in it, the best one being a Cojonu 2006. I got the cigars from UPS yesterday and the box looked like they used it to play soccer. Fearing that my sticks had been damaged I open it up and find that the ones in Cello seemed to be ok but the Cojonu was messed up pretty good. I called up Famous to resolve the issue telling them I don't need the whole package replaced, just the stick. Famous tells me that they cannot replace the stick as they have no more in stock so what they will offer is to refund me 1/5 of the purchase price or about $4.60. I do not think this is fair as all the other sticks in the package was nowhere near the value of the Cojonu and really that is the one I wanted most. I talked to 2 people over there and thier response was pretty much the same. Either I can take the money or they can refund it all and have the UPS pick up everything and refund it all. As a salesman I find this as poor customer service. They did not care about working with me, it was either that or nothing, plain and simple. This is beginning to leave a sour taste in my mouth. Anyone else ever have a problem with them?
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Famous Smoke Shop
- Thread starter CAJoe
- Start date
gibbleguts
BoM april 09
I have had great dealings with famous in the past. But I have heard it is quite a headache for new canadian customers to set up to shop there.
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I do not think $4.60 for a Cojonu 2006 is fair, would you?
hdroadglide
BoM x 2, BoY 2011
it's a quandry. if they can't replace the cojo with another, i guess i'd just send the whole thing back and get something else.
hdroadglide
BoM x 2, BoY 2011
huh?????
gibbleguts
BoM april 09
No no I get them to ship to my hotel in the us when I travel. The duties are crazy when famous ships to canada
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hdroadglide
BoM x 2, BoY 2011
pardon my geography, but joe aren't you in calif and not canada?
LOL.... I coudn't figure out what the hell you were "huh-ing" me for Bob..
That would make sense.... :grin:
gibbleguts
BoM april 09
I have a pretty good Cojonu collection going. 03 06 09 afew brothers here have already been kind enough to hook me up.
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Posted via Mobile Device
Send me your order info. I'll look into it and get you a reasonable resolution.
Via PM or email is fine.
Humberto
P.S.: The sooner the better. I'm on vacation starting next Tuesday.:ccool:
Humberto I sent the PM Friday, still waiting for a response.
Got a call from the customer service manager today. She had a family thing so it took a little to get back to me but she told me she would have a Cojonu on its way to me so I am happy! Thanks to those who offered me one.
