What are the conditions of guarantee for an S.T. Dupont product?
MANUFACTURER'S GUARANTEE
S.T. Dupont pens, lighters, watches (leather straps excepted) and accessories are guaranteed for two years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by S.T. Dupont.
In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by S.T. Dupont (parts and labour), providing that:
ALL PRODUCTS UNDER GUARANTEE
the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging). the product has not been repaired in any way by any after-sales service other than that of S.T. Dupont or been interfered with by any person not approved by S.T. Dupont. the product has not been modified in any way from its original condition.
LIGHTERS
the lighter has not been dismantled in any way other than is necessary for changing the flint or refilling the gas (according to the instructions for use).
PENS
the pen has not been dismantled in any way other than is necessary for changing the cartridge (according to the instructions for use). This guarantee does not affect your statutory legal rights especially with regard to legal guarantees against faults or latent defects.
SERVICING
If a service becomes necessary, the customer is advised to contact a Service Centre or an approved S.T. Dupont retailer directly in their country. The guarantee card and customer's name and address should be included with any article.
NOTE : S.T. Dupont cannot be held responsible for any damage, loss or alteration during repair to parts or accessories added to the product, for cosmetic or other reasons, by a third party.