i hear what your saying. and, i was in error! period! i don't see the harm in asking. if i got bent because they said, 'no', then i'd be a clod. and, i'm not saying this should be covered!
i've been late on a credit card payment and got zapped for late charges+finance charges. was it my fault i was late? yes. did i call, apologize for my error, and get those charges reversed, yes! it never hurts to ask. am i, an individual, taking advantage of palio, a company? nah. will he feel guilty if he says no, or will he fill obliged to accomodate? nah. will the replacement cost benefit the comapny with a life-long fan? i would think so. do i feel bad for asking? nah....