its regarding customer service. I have been in retail my whole life, so I know that the customer is always right. But every once in a while, somebody just rubs you the wrong way.
I recently had a customer buy 1 crystal clear Herf Tube, plus 10 of the disposable Cigarix stands.
The description on the tube says it holds a 52 ring gauge cigar. I have put 52 ring gauge cigars in tube. I have also measured the opening, and have the manufacturers specs, and it will hold a 52.
The Cigarix are advertised as a disposable cigar stands, made of cardboard, and for 1 time use. I have sold/given about 15,00o in the last couple of years. It is what it is, a cheap cigar toy that works.
Anyway, the customer calls me up, and he is unhappy. I mean, he sounds miserable. He tells me that his robusto wont fit in the tube. I tell him that the tube will hold a 52, but that does not mean a robusto. He gets all pissy sounding that the cigar is classified as a 52, and it wont fit. He just does not want to hear it.
Now we move on to the stands. They are too flimsy to hold a cigar, and they will light on fire. Same deal, I try to explain that the cardboard wont catch on fire from the cigar. The manufacturer says the flashpoint is higher than a lit cigar. I have never had one light on fire, and never heard of it happening. As far as it being flimsy, I have seen these holding churchill cigars. They are not sturdy like a metal stand, but they do the job as advertised. Same deal, he is unhappy.
So, I just tell him its no big deal, and will refund his $. All this unhappiness is over about $9.50 plus a few bucks shipping. I tell him to keep the items because its really not worth the bother of back and forth shipping.
Now he wants a metal stand. He wants a partial refund, and wants me to ship out as metal stand. I figure I struck out on 2 products, and I am really not in the mood to send him a metal stand, and wait for the unhappy call again. NO mention is his email about sending me back the other items, or thanking me for taking care of him and letting him keep the other items. just a miserable person.
So, I am just ready to issue him his refund, and tell him to buy the stands from somebody else.
Am I being an asshole? I am used to dealing with people, and have never treated a retailer like this. What do you think?
I recently had a customer buy 1 crystal clear Herf Tube, plus 10 of the disposable Cigarix stands.
The description on the tube says it holds a 52 ring gauge cigar. I have put 52 ring gauge cigars in tube. I have also measured the opening, and have the manufacturers specs, and it will hold a 52.
The Cigarix are advertised as a disposable cigar stands, made of cardboard, and for 1 time use. I have sold/given about 15,00o in the last couple of years. It is what it is, a cheap cigar toy that works.
Anyway, the customer calls me up, and he is unhappy. I mean, he sounds miserable. He tells me that his robusto wont fit in the tube. I tell him that the tube will hold a 52, but that does not mean a robusto. He gets all pissy sounding that the cigar is classified as a 52, and it wont fit. He just does not want to hear it.
Now we move on to the stands. They are too flimsy to hold a cigar, and they will light on fire. Same deal, I try to explain that the cardboard wont catch on fire from the cigar. The manufacturer says the flashpoint is higher than a lit cigar. I have never had one light on fire, and never heard of it happening. As far as it being flimsy, I have seen these holding churchill cigars. They are not sturdy like a metal stand, but they do the job as advertised. Same deal, he is unhappy.
So, I just tell him its no big deal, and will refund his $. All this unhappiness is over about $9.50 plus a few bucks shipping. I tell him to keep the items because its really not worth the bother of back and forth shipping.
Now he wants a metal stand. He wants a partial refund, and wants me to ship out as metal stand. I figure I struck out on 2 products, and I am really not in the mood to send him a metal stand, and wait for the unhappy call again. NO mention is his email about sending me back the other items, or thanking me for taking care of him and letting him keep the other items. just a miserable person.
So, I am just ready to issue him his refund, and tell him to buy the stands from somebody else.
Am I being an asshole? I am used to dealing with people, and have never treated a retailer like this. What do you think?
