So I work on campus as a tech support agent. Just an hour ago, this woman calls and she's going nuts over the phone. She was an inch from crying. I ask her to make sure the power cable is securely plugged in on both ends. Not a second after, the phone goes silent and she says she'll call me back. I assume since she hasn't that the cable just needed to be plugged in. You'd be surprised at the volume of calls I get where all the caller need do is plug their computer in or sometimes just push the power button.
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BOTL UPCOMING MAINTENANCE
Hi Everyone, as mentioned in my introduction post, BOTL needs quite a bit of updating, patching and whatever else I might come across. Over time BOTL may be unreachable on occasion as I do migrations or updates, etc. Just be patient - we'll be back! I'll generally try to keep these maintenances until later in the evenings.
Tech Support
- Thread starter andy
- Start date
It's almost always the I-D-10-T button ... amazing. Remove the -'s and you get the answer.
That's great, it's amazing what a calm voice can do for someone! She probably would have figured it out but imagine what was going through her head when her computer wouldn't turn on??? She was stark raving mad maybe even insane for just a split second and you calmed her down. Good job!