Mark, you're gonna find people who love it or hate it.
I personally have it, like it, have DSL, have called customer service and have called the e911 service when I had a friend over and needed medical assistance. All with no problem at all. The only issue I have is that DSL is 768K upload so at peak traffic times, you MAY experience decreased call quality if you're surfing the web and on the phone at the same time. And if the internet goes down, there's an automatic forwarding function that routes call to a pre-determined alternate # like your cell phone. If your'e serious abt it bro we can talk offline. I can even refer you if it nets you anything.