Xikar

[davewittwer]

Has anyone ever reached out to Xikar? I had an issue on Monday and emailed the info@ email address. With such a good reputation i would have expected a response by now. Any insight anyone can offer would be great.

 

[OldSkoolTarHeel]

If you're having a warranty issue, I'd suggest bringing it to a Xikar retailer near you. They will most likely simply give you a brand new xxx, and take your old one back, to send into Xikar.

If you're just looking to actually get in touch with them, I can't help, never tried.

 

[bostoneo]

Mail it back, get a new replacement, sell it, buy other product

 

[Cricken]

I tried once about 6 months or so ago and had the same experience. Someone did eventually get back to me via email but it took about 3-4 days I believe and they apologized and offered to help

Ultimately I did what @OldSkoolTarHeel mentioned above and took it to a retailer, they were able to handle the warranty stuff for me and gave me a replacement within a day (they didn't have the exact same lighter on hand to give me). Saved me some shipping costs this way

 

[sweemzander]

Retailer is so much easier - just get a brand new one each time on the spot. I did mail/send one in recently only because it was so old, retailers no longer carry it and got an equivalent model back after a few weeks

 

[StogieNinja]

I dont think ive ever contacted them. Just printed the return form, dropped the whole thing in the mail, waited a week, and got brand new stuff delivered to my doorstep.

 

[davewittwer]

Thing is i kind of want to speak with them about the issue.......

 

[bwhite220]

Thing is i kind of want to speak with them about the issue.......

Have you tried calling them? (866) 676-7380

 

[Lomey]

I've emailed them about an issue and they got back to me the next day and took care of it. It was something a retailer couldn't take care of at the time.

I've also gone to the retailer which is the easiest way if they have the same product.