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    Hi Everyone, as mentioned in my introduction post, BOTL needs quite a bit of updating, patching and whatever else I might come across. Over time BOTL may be unreachable on occasion as I do migrations or updates, etc. Just be patient - we'll be back! I'll generally try to keep these maintenances until later in the evenings.

Anyone heard from Forrest from Wineadors?

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Im kind of surprised by everyone is backing him up on it. "No reason to keep complaining about it" Really? What if it was a trade on here and I took 10+ weeks to respond after receiving your end? No emails, no responses, no nothing... All the while Im making trades with everyone else.
Well, as I said, I'm not justifying anything, just explaining it.

However, to address your hypothetical, there's a huge difference between Forrest and you: you've been here for a month and have one positive feedback, whereas Forrest has been doing this for years across multiple cigar forums, for hundreds of BOTLs, and has never, ever stolen anyone's money. Taking a while and being to busy to respond to e-mails is par for the course and always has been. With someone who's new and untested, we're really worried about the "if." With Forrest, it's not a question of "if", just "when."
Same here. as I said you have very valid understandable concerns. I'm not backing him up like "he can take as long as he wants" lol I'm just sayin hey that's how it goes with him. And understanding that is half the battle. Do I run MY biz like that? No. But he can do his however he's able to. If I needed trays next week and/or step by step contact, I would not order from him cuz that ain't gon happen. I'd already read that time and communication have been issues with him before I ordered. That's pretty much public knowledge as was said, this post happens every few months. I decided it's Not a big deal to me as long as I get what I ordered.

I actually Wish he WAS better at CS. The product is great but the experience for many leaves a lot to be desired and that's a bit unfortunate.
 
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I hope this gets locked up before it turns into another one of those threads were brothers are arguing. I don't think the OPs time on this or any other forum should be brought into question, or Forrest's for that matter. It's as simple as just wait and see. If a year passes and you've still had no communication, then and only then might be time to get intouch with the better business bureau. I agree that he's a very skilled craftsman and if you want quality it takes time. The OPs situation with Forrest is somewhat unique so only he can decide if he's comfortable with the service at this point.
 
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