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Wasatch_B

Wasatch_B

Rating - 100%
3   0   0
Joined
Aug 2, 2014
Messages
227
Terrific store! I have had nothing but great experiences as a customer there. One cigar arrived badly damaged last summer, and Andrew went above and beyond the call to make it right.
Really appreciate that level of customer service.
 
shadowcam

shadowcam

BoM April '14
Rating - 100%
262   0   0
Joined
Feb 6, 2012
Messages
2,165
Location
Kansas
Ok. I love the vendor but today just pisses me off. Tried to order some impromptu cigars and I had everything in my cart. Go to check out and because one item is out of stock when I checked out, I have to remove the one item and reenter my card info. By the time I do that another item is gone. At least.allow me to purchase what was in stock when I checked out the first time or allow the stuff I added to my cart to be considered claimed until I finish my order. Man. I'm super fucking annoyed right now. I had it then it was gone...

I realize it's a chase for an LE and all but come on... $#@!!&@!#$
 
Erikcooper

Erikcooper

Rating - 94.7%
20   1   0
Joined
Dec 13, 2014
Messages
1,543
I agree. Once it's added to cart it should be claimed pending payment within a few minutes or so. I added to card and then by the time I logged in it was gone...
 
shadowcam

shadowcam

BoM April '14
Rating - 100%
262   0   0
Joined
Feb 6, 2012
Messages
2,165
Location
Kansas
Don't friggin allow someone to undercut me when I had it... Seriously. I need to go do something else right now. I want to punch somebody.
 
MrSmallBatch

MrSmallBatch

Retailer
Rating - 100%
5   0   0
Joined
Jan 5, 2015
Messages
33
I am truly sorry people had this experience. Moving forward will probably not do announcement for products as this has happened both times we have done pre release info. We would love to have a more advance system and something in time we can invest in. At this time though the system we use does not allow us to do cart holds along with many other things that would be useful. I hope in time we can provide a better shopping experience and again am truly sorry to put a damper on your day. Hope everyone has a wonderful weekend!

Andrew
 
King Kill 33

King Kill 33

BoM Dec '13
Rating - 100%
367   0   0
Joined
Feb 19, 2013
Messages
8,173
Location
Minot, ND
shadowcam said:
Ok. I love the vendor but today just pisses me off. Tried to order some impromptu cigars and I had everything in my cart. Go to check out and because one item is out of stock when I checked out, I have to remove the one item and reenter my card info. By the time I do that another item is gone. At least.allow me to purchase what was in stock when I checked out the first time or allow the stuff I added to my cart to be considered claimed until I finish my order. Man. I'm super fucking annoyed right now. I had it then it was gone...

I realize it's a chase for an LE and all but come on... $#@!!&@!#$
Click to expand...
Same here Eddie. I had them too. Then not so much. Fuck it. I need to go smoke a regular release right now...
 
jonnylieberman

jonnylieberman

Ask Me About Outrage
Rating - 97.5%
53   1   0
Joined
Sep 3, 2014
Messages
1,877
Location
Los Angeles
MrSmallBatch said:
I am truly sorry people had this experience. Moving forward will probably not do announcement for products as this has happened both times we have done pre release info. We would love to have a more advance system and something in time we can invest in. At this time though the system we use does not allow us to do cart holds along with many other things that would be useful. I hope in time we can provide a better shopping experience and again am truly sorry to put a damper on your day. Hope everyone has a wonderful weekend!

Andrew
Click to expand...
I'd add that the above complaints about the Impromtu cigars are the first and only negative anything I've heard about Small Batch. So, maybe we can show a little brotherly love and cut the filthy crack dealers some slack?
 
MrSmallBatch

MrSmallBatch

Retailer
Rating - 100%
5   0   0
Joined
Jan 5, 2015
Messages
33
jonnylieberman said:
I'd add that the above complaints about the Impromtu cigars are the first and only negative anything I've heard about Small Batch. So, maybe we can show a little brotherly love and cut the filthy crack dealers some slack?
Click to expand...
Words are much appreciated. Been a rough morning with angry emails about the impromptu.
 
MrSmallBatch

MrSmallBatch

Retailer
Rating - 100%
5   0   0
Joined
Jan 5, 2015
Messages
33
King Kill 33 said:
Or maybe prerelease emails to customers? I dunno, it seems like social media would be a great place for the guys that are looking to flip these for double on another site.
Click to expand...
I must say Robert is the man who pushed the social side and created some of the mad rush. He posted on his facebook & instagram that we would have them. The only way to ensure that it was in my mind fair after the bombardment of emails due to his social posts was to send a email out to every customer who had a account. So letting people know in advance created a mad rush but it my mind was the only fair way after the mad rush of emails from Roberts posts on Tuesday.
 
Ducttapegonewild

Ducttapegonewild

Actual Size
Rating - 100%
66   0   0
Joined
Dec 7, 2013
Messages
5,919
Location
Hurst Texas USA
MrSmallBatch said:
Words are much appreciated. Been a rough morning with angry emails about the impromptu.
Click to expand...
It's going to happen brother, until you get better software in place at least. To quote one of the other brothers here's signature. Suck it up buttercup. Considering your impeccable customer services along with your fantastic prices, one snafu won't turn me away...
 
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