CWS
<b>Lead Moderator</b>
I think it would have been one thing is a cigar retailer was standing across a counter and made the second statement. As it is it is just a simple response. Many, many folks do not know the difference so they explained it. AT that point I would have said, nope mold and here you go. Some customer service rep is just following a script but still said they would refund or replace the cigars. I have received fuente cigars with mold from top notch retailers. It happens. I really did not see them being disrespectful or making an issue. I am sure if you handed them the cigars in person, assuming this is a respectable retailer, they would have identified it as mold. Really hard to do long distance. Now Jon stepping in and taking care of you is just an example of a quality company.