Worst customer service online retailer

[SurfnSafari]

So I sign up for a new mailing, and get a coupon from this new online retailer that is for $5.00 off first order. Two day later they shoot me a smoking deal that I try to claim.

Cupon don't work, order will not process, and I call and get voice mail say to push "1", and I will get called back soon. That was Saturday.

Tuesday & Wednesday I sent customer service an e-mail each day, and now it is Thursday and still nothing.

Wonder why they are still in business?

 

[RobJW]

Most vendors won’t honor a coupon on a special they’re running. But hey, keep trying.

 

[SurfnSafari]

Most vendors won’t honor a coupon on a special they’re running. But hey, keep trying.

Several do honor cupon codes, this was for $5.00 off new customer. My beef was two e-mails went unanswered, so the effort to market was waisted. Also I left a Number for call back in the automated system, and no one ever called.

I just unsubscribe from any more of their mailings.

 

[Boudie]

Eventually all of them will do something to p*** you off. It just happens

 

[SurfnSafari]

Eventually all of them will do something to p*** you off. It just happens

Honeslty there are many online retailers who have great customer service. No one is perfect, but some try real hard to fix problems.

JMHO

 

[BubbaLa]

I expect the worst and i'm glad when nothing goes badly.

 

[ak2000]

And who is it?

 

[Boudie]

Answering that question leads to nothing but trouble, especially if they are a sponsor. Found that out the hard way!!

 

[ak2000]

What's the point of bringing it up then if not to provide a PSA for the brotherhood?

 

[SurfnSafari]

Answering that question leads to nothing but trouble, especially if they are a sponsor. Found that out the hard way!!

Not a sponsor. But will report after a phone call today. Customer Service is more important than product, and price. It is what keep people come back.

Resturants success is based upon, quanity, quality, consistency, fair price, sand last just great service. JMHO

 

[SurfnSafari]

Well I finally go a call back after was it almost a week. Excuse was problems with e-mails, automated for phone calls, and web-site IT Department was tiring to resolve. Sound like the same old IT problems another retailer in PA had long ago that took a long time to fix.

So let just say I will continue to subscribe to their e-mails, but only place a phone order with a live person.

 

[icehog3]

If that's the worst problem you encounter with a cigar retailer, consider yourself very lucky.

 

[ChuckMejia]

You guys hear about little Caesars $6 hot and ready pizza? Apparently is has more cheese and pepperoni

 

[jasonatjl]

You guys hear about little Caesars $6 hot and ready pizza? Apparently is has more cheese and pepperoni

I’d like to see it. It’s always been a pretty terrible pizza IMO. You get a crust with like, 2 tbsp. of sauce, 1/4 cup of cheese, and 5 pepperoni slices. Pizza comes out drier than a popcorn fart.

 

[ChuckMejia]

I’d like to see it. It’s always been a pretty terrible pizza IMO. You get a crust with like, 2 tbsp. of sauce, 1/4 cup of cheese, and 5 pepperoni slices. Pizza comes out drier than a popcorn fart.

I think it all depends on who runs the franchise. Some owners are heinous, others aren’t

You should try it tho

And you can’t go wrong with crazy bread

 

[navyvet]

One of ours in indy got shut down rats feases in the crust woops

 

[ChuckMejia]

One of ours in indy got shut down rats feases in the crust woops

Thats not pizza place issue, that’s all of Indiana

 

[navyvet]

 

[SurfnSafari]

If you service sucks, soon or later you will be history.

Cigars International put in a new computer system that did not work a year or so ago. It killed their business, to the point I have heard they still arer trying to recover.

 

[Glassman]

If that's the worst problem you encounter with a cigar retailer, consider yourself very lucky.

That cat is contemplating the murder of its owner....