I placed an order about 4 weeks ago... emailed him a few days ago and I haven't heard anything since I made my order. Anyone else have an order recently or hear anything from him recently?
Unfortunately in the business of a handcrafted product delay is often the norm rather than the exception. Worked for a tile place that imported handcrafted marble inlays for high dollar homes, we always quoted 2 months longer than we were quoted. That being said, I ordered from Chasden and more than happy with my shelves and drawers. Money well spent and worth the wait.maybe 15 different excuses as to why he had to delay the shipments, real or not, business is business and they should be done in the quoted time.
Yep, I understand that. Working in the construction world I see it all the time. That being said, he does make the timeline, this is his source of income, he takes on as many orders as he can handle, he has made a ton of these... I just think by now he should know how to properly quote someone a time frame.Unfortunately in the business of a handcrafted product delay is often the norm rather than the exception.
Going through this right now actually. Made my order at the end of June. Got an email over 10 days ago, that it should ship within 3-5 days. Nothing since.The whole, "its going to be 2-3 more days" then a week later "it might be another week or two" etc. etc. etc. gets really old.
Who are you kidding Justin, you would bitch and moan to us in chat about it just like last time, lol.I would wait the 6 months again and do it with a smile on my face if I knew it was going to be that long. The whole, "its going to be 2-3 more days" then a week later "it might be another week or two" etc. etc. etc. gets really old.
Maybe canceling is not the best idea for you. If I were you I would post your spot and what you ordered in the TR and see if someone had the same unit/tastes as you do. It would save someone a month or 2 in line.... :dunno:His product is very nice. My problem is I need to cancel an order that I made over a month ago (and it's not even close to being started on if the order tracker on the site is accurate) and have sent a couple of e-mails with absolutely no response. I sent the first one 2 weeks ago tomorrow and the second one a couple of days ago. It is fairly frustrating.
Good Luck...I had to try and do the same thing. The place I ordered my cooler from canceled my order on me. I was going to be stuck with $200 worth of drawers and not place in my budget to get the winecooler. I emailed everyday for a week. Even left a PM on the forum he frequents. After about a week, I get an email from the place I ordered the cooler, they could in-fact get more and would I want to reinstate my order. YES...so I emailed Chas saying I no longer wanted to cancel my order from him. He responded with in a couple of hours.....I absolutely believe he saw all my emails to cancel, but chose to do nothing..Do I love my shelves/trays..Yes, absolutely. Would I order again, probably. Would I recommend him to a friend....No.His product is very nice. My problem is I need to cancel an order that I made over a month ago (and it's not even close to being started on if the order tracker on the site is accurate) and have sent a couple of e-mails with absolutely no response. I sent the first one 2 weeks ago tomorrow and the second one a couple of days ago. It is fairly frustrating.
says the guy who just got a custom bike and custom surfboard.....You guys and your custom shelves. I don't get it. My shelves took me an hour, a couple old cigar boxes, and some hillbilly ingenuity, and i've been going ever since.