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Tat Verocu (red) Tubos......

njstone

njstone

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Hendy said:
If you received damaged cigars, the retailer should either refund your money or replace them.

The manufacturer is sometime here watching, so maybe he'll chime in.

I would change your thread heading though, to get better attention.

Mention Tat Red Tubo's in the heading.
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Ditto. Any reputable place should replace them for you, as they recover those losses from the manufacturer. Don't wait yoovlong, though. I'd call them today/tomorrow.

It is kinda weird that sticks in tubes can get damaged ... But what do I know.
 
T

tmoney2007

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For future reference for everyone else, always contact the retailer first about damaged product.

There are mechanisms in place to get this kind of stuff taken care of.
 
Le Buzz

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sorry to see that brother...

tubes i got were perfect. i did notice that there is a thin sheet of cedar rolled up on the inside.... which i did not expect as it had not been mentioned.

most likely the edge of it caught the end of the cigar as they were loading it in. Also, i am being ANALY careful when i pull these bad boys out of the tubes for that reason.

i would just ask for a discount and keep 'em. you're gonna be clipping that part off anyway... i doubt they'll smoke any different given the location of the damage.
 
gcantu

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AlohaStyle said:
Sorry to hear bro... Were the actual tubes damaged or just the cigars?
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No, just the cigars. The tubos were fine, it's just that I usually take all my cigars that tend to come in tubos out and store them in my humi. When I was taking them out to inspect them is when I noticed the damages.
 
kockroach

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Sucks that it happened, but you gotta love how Pete comes right in to take care of things! Awesome!
 
gcantu

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kockroach said:
you gotta love how Pete comes right in to take care of things! Awesome!
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No joke. I contacted the vendor and they instructed me to send the damaged ones back. They will be sending me another 5 when their second shipment arrives. I am in no hurry. I never ran into this sort of thing, that is why I was looking for some guidance. Both companies have a returning customer. Thanks all. :thumbsup:


George
 
Alwayslit

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Got a box of reds and blacks. The blacks looked and felt great. The reds on the other hand either had a busted foot or head and were very dry. Oh well. The vender was great will take them back. Now I'll need to search for reds again:frown: Thanks for the heads up about the boxes......my coolerdor smelt like paint.:cursing: Put the good cigars in different boxes.:thumbsup:
 
SmokeProper

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gcantu said:
No joke. I contacted the vendor and they instructed me to send the damaged ones back. They will be sending me another 5 when their second shipment arrives. I am in no hurry. I never ran into this sort of thing, that is why I was looking for some guidance. Both companies have a returning customer. Thanks all. :thumbsup:


George
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Cool man. Props for being understanding and I appreciate your response to this situation. Thats all, just wanna give you some feedback.
 
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